Frequently Asked Questions

When can I check-in? What time is check out?

Your room is available for check-in from 2pm, check-out time is before 12 noon. If you are arriving early or would like a later checkout time please contact us (additional charges may apply).

Do you accept group bookings?

If you are reserving 5 or more rooms for your party please contact us.

Do you have a restaurant for dinner?

There are a great choice of restaurants nearby, alternatively you are welcome to order for delivery to your room. We can provide you with a selection of menus and plates, glasses and cutlery for you to borrow from the Mezzanine Lounge.

Do you have a bar?

We regret we are unlicensed and do not sell alcohol but there shops within 10 minutes walk and glasses are available from the Mezzanine Lounge.

Do you have family rooms?

Our spacious twin or double rooms comfortably accommodate families with an extra bed or infant crib.

Do the bedrooms accommodate people with disabilities?

All public areas are wheelchair accessible and a lift serves all floors. Two bedrooms are wheelchair accessible (please request at time of booking).

Can I bring my pet to the IMI?

Only guide dogs are permitted.

What is the cancellation policy?

The cancellation policy will depend on the rate plan you have booked, details can be found on our cancellation policy page or on your confirmation email.

How will my details be used?

We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services. For further information please visit our privacy policy page.

Do you have smoking rooms?

The IMI Residence and the Conference Centre are non-smoking buildings.

Does the hotel have internet access?

All rooms and public areas are equipped with complimentary Wi-Fi internet access. ADSL is in all guest rooms and cables are provided.

Do your bathrooms have bath or shower?

All bathrooms are en suite with fantastic power showers.